What missed-call text-back is
Missed-call text-back is the simplest way to stop losing callers to voicemail. When a call to your business goes unanswered, the caller gets a text from your business a few seconds later, something like: “Hi, this is Smith Heating & Cooling. Sorry we missed your call! What’s going on with your system? We can help.” A text is easy to answer from anywhere, and the caller knows a real company got their call.
How it works for an HVAC company
- Your number stays the same. You turn on “forward when busy or no answer” with your phone company. We give you a guided page with the code for your carrier.
- The caller hears a short message and, within seconds, gets a text from your business.
- An AI assistant chats with them by text to get what’s wrong, the address, how urgent it is, their name and a good time. The texts say they come from your business’s virtual assistant.
- You get one summary text. Reply YES and the customer gets a “you’re booked” text, or just call them.
It works on every missed call, day or night. At night it tells the caller when you’ll call back, based on your real hours.
Emergencies and safety
No heat, no AC in extreme heat or a water leak is marked URGENT and texted to you (or your on-call phone) right away. If someone mentions a gas smell, the first reply tells them to leave the house and call the gas company or 911 from outside, and then you’re alerted. It never gives repair advice.
Honest and legal texting
- It only texts people who just called you, as a reply. It never sends them marketing texts later.
- Reply STOP works instantly and for good. HELP gives your business name and number.
- US carriers require business texting to be registered (called A2P 10DLC) to the real business, so we need your legal business name, address and EIN. Texting goes live once the carriers approve it, which can take a few days to two weeks.
Text-back or an AI receptionist?
Text-back is the lighter option: the caller gets a text instead of a voice. An AI receptionist answers the call itself and talks to the caller. In our Full plan they work together: the AI answers, and if the caller hangs up before saying anything, text-back texts them instead. The caller gets one or the other, never both. Not sure which you need? Read AI receptionist vs. answering service.
What it costs
Missed-call text-back is in our Growth plan on Autopilot: $599 setup + $149 a month. Growth also includes your website and a one-time Google Business Profile tune-up. We run the texting number, the carrier registration and the AI on our accounts, so there are no extra tool bills. Month to month, cancel any time. Starter can be bought online today. Growth and Full are coming soon online; book a call to get them now.